fbpx

RETURNS

1.  The table below sets out our return policy :

Return (Reason)

Return (Possibility)

Refund

You have received a wrong product;

 

You have received a product that is not as described on the Site;

 

or you have received a damaged product.

 

 

Yes,

 

You must return the product within seven (3) days of receipt of shipment and Product should be unused, and in original unbroken packaging with Label

Yes,

 

We will refund you the product amount in full + cost of return shipping (which initially you will pay for shipment return)

2.Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

If you paid by cash on delivery,we will issue a refund to your wallet;or

If you paid by credit/debit card,you can choose to have a refund by credit/debit card or to your wallet.

3.Refund Timescale.your refund will be intiated once your product is received back in our customer fulfilment center and inspected by our team,and the final refund will be received by you as follows:

If the refund is to your credit/debit card,within fifteen(15) days from the day on which we receive the product back in our customer fulfilment center;

If your refund is to your wallet,you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team;

Contacting us(arraange a return)

You may contact us through Email support@fitaihionline.com or WhatsApp +056 591 9292

ORDER CANCELLATION

You may cancel your order before we start it processing only,once order is processed by our team then you will not be able to cancel the order.

Refund Procedure.We will issue a refund to you depending on the method you used for payment as follows:

If you paid by cash on delivery,then there won't be any Refund against Order;or

If you paid by credit/debit card,you can choose to have a refund by credit/debit card or to your wallet.

Refund Timescale.

If the refund is to your credit/debit card,within fifteen(15) days from the day on which you cancelled the order;

If your refund is to your wallet,you will receive the refund immediately;

Contacting us

You may contactus through Email support@fitaihionline.com or WhatsApp 056 591 9292

TOP